Terms & Conditions


Here's some friendly guidance on using the Cosy Mama website to protect you and us. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cosy Mama’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website. Of course we hope you do agree and enjoy happy browsing!

The term ‘Cosy Mama’ or 'we' or ‘us’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of this website.


Due to their handmade quality, goods may vary slightly from the image(s) shown and all measurements given are approximate. Materials including handmade felt may also differ slightly in colour and shape, but will be in the style of the piece shown.

Order fulfilment

Cosy Mama products are made-to-order. Orders are usually sent out within 7 working days after receipt of order and payment, but some items may take slightly longer. If an item is required more urgently please let us know and we will do our best to get it to you quickly. If for any reason we are unable to fulfil your order we will contact you via email and give you the option of waiting until the item is available, choosing an alternative item or cancelling your order. When you place your order we must receive payment in full before the order can be accepted.


Payment is through PayPal. Once you add to cart you will be taken to PayPal and can checkout or continue shopping. There are several options of how to pay and more information is available on the PayPal website.

Cancellation and returns policy

We love hearing that our customers are happy so we hope you will be delighted with your Cosy Mama purchase but unwanted goods can be exchanged for an item of the same value or lower.

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Please return goods unworn/unused in perfect condition including any gift packaging within 7 days. Please use insured delivery as we cannot be held responsible for anything that gets lost or damaged in transit. Postage costs for delivery or return cannot be refunded and postage costs will be applied for delivery of exchanged goods.

Specially commissioned goods cannot be returned or cancelled.

Cancellation by us

We reserve the right to cancel the contract between us if:

a) we have insufficient stock to fulfil your order
b) we are not able to deliver to your area
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit your account with the amount paid as soon as possible but in any event within 30 days of your order.

Postage and delivery

Goods up to the value of £50 will be sent out in the United Kingdom using Royal Mail Recorded Signed For Delivery and goods over the value of £50 will be sent using Royal Mail Special Delivery. Goods will be sent to Europe using Royal Mail International Tracked & Signed. For all deliveries your order will require a signature on arrival. If you are unable to sign for your delivery please ask for your order to be sent by standard mail. Please note that standard mail cannot be tracked and you will not be covered for loss or non-delivery of your order.

For delivery outside the UK and Europe please email hello[at]cosymama.co.uk for further details.
Delivery charges vary according to the type of goods ordered and cannot be refunded.

Law, jurisdiction and language

The Cosy Mama website, any content contained therein and any contract brought into being as a result of usage of this Cosy Mama website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


Cosy Mama is committed to ensuring that your privacy is protected and will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. This website may contain links to other websites of interest. Cosy Mama does not have any responsibility or control for the content of the linked website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting linked sites.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
If you have previously agreed to Cosy Mama using your personal information for direct marketing purposes, you may change your mind at any time by emailing: hello[at]cosymama.co.uk


A cookie is a small file that a website can send to your browser which may then store it on your system. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. 
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually adjust your browser setting so that your computer does not accept cookies.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


This website and all designs are copyright of Cosy Mama © 2012-17. All rights reserved. When you use this website or purchase goods you agree to use them only for your own personal, non-commercial use, anything else is prohibited without our permission. You may not modify, distribute or repost without our prior consent. Thank you.

If you have questions about any of the above, please contact us.